Shipping Policy

Orders are processed and shipped within 1–3 business days after payment is received. We offer shipping via USPS and UPS, and you can choose the service that best fits your needs at checkout. For questions about shipping, contact us at your email address.

 

Processing and Handling

Order processing time: Orders are prepared and handed to the carrier within 1–3 business days of payment confirmation. Orders placed on weekends or holidays begin processing the next business day. Clear processing windows set customer expectations and reduce inquiries.

 

Shipping Methods and Carriers

Carriers offered: USPS and UPS.
Service options: Ground, expedited, and priority services may be available depending on your address and the carrier selected. Shipping options and prices are shown at checkout so you can choose speed or cost.

 

Shipping Rates and Delivery Estimates

Shipping costs are calculated at checkout based on carrier rates, package weight, and destination.
Estimated delivery windows begin after the processing period and vary by carrier and service level. Typical delivery ranges:

  • USPS Ground/First Class: 2–7 business days after shipment.
  • USPS Priority: 1–3 business days after shipment.
  • UPS Ground: 1–5 business days after shipment.
    Delivery times are estimates and not guaranteed; carriers may adjust transit times. Providing clear delivery estimates reduces customer confusion.

 

Tracking and Notifications

You will receive a shipping confirmation email with a tracking number once your order ships. Use the tracking link to monitor delivery. If you don’t receive a tracking email within 48 hours of the expected ship date, contact us and we’ll investigate.

 

International Shipping

If you offer international shipping, note that customs, duties, and import taxes are the buyer’s responsibility and may delay delivery. International delivery times vary widely by destination and carrier. Consider adding a brief international shipping section tailored to the countries you ship to.

 

Lost, Delayed, or Damaged Packages

  • Lost or delayed packages: Once a package leaves our farm, the carrier is responsible for transit. If your package is lost or delayed, contact us and we will open an investigation with the carrier.
  • Damaged items: Report damaged items within 14 days of delivery with photos and your order number. We will work with you and the carrier to find a resolution, which may include replacement or store credit.

 

Holidays and Force Majeure

Shipping and delivery may be delayed during peak seasons, carrier disruptions, or events beyond our control. We will post updates on our website and notify affected customers when possible.

 

How to Contact Us

Email: your email address
What to include: Order number, shipping address, description of the issue, and photos if applicable. We aim to respond within 3 business days.